Contact us online
You can contact us using the form below for medical queries, appointment requests, fit note requests, admin queries or referral queries. You can also complete this form on behalf of someone else. The online form is accessible from 7.30am-1.00pm Monday- Friday. Access to the form may cease sooner than 1.00pm if we have reached full capacity for that day.
We will use your answers to choose the most appropriate route of care. If an appointment is required the clinician will direct you to the most suitable doctor, nurse or healthcare professional to help you.
Contact us via phone
If you are unable to access the internet, you can contact us via telephone from 8.00am Monday-Friday. Our care navigators can assist in completing the above form on your behalf over the phone.
- phone us on 01257 442475
- use your NHS account (through the NHS website or NHS App)
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
If you arrive late, but still within 10 minutes of your appointment time at the Chorley Surgery, we will still try our best to see you. But you may have to wait. One patient’s lateness can affect many other patients who have arrived on time. You have a duty to attend your appointment on time and to take into account the time it takes to travel, park and book in at reception. If you are more than 10 minutes late you will be marked as ‘did not attend’ and you will need to make a new appointment.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01257 442475 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
The Chorley Surgery offers home visits by doctors and nurse practitioners to patients who are terminally ill, housebound or who are severely ill and cannot be moved. Otherwise we request patients attend appointments in The Chorley Surgery on Gillibrand Street. Our facilities there allow us to provide a higher level of care and helps us see more patients throughout the day.