We are continually looking to turn patient feedback into real improvements in the services we provide.
Your feedback helps us understand how we are performing and therefore all feedback, both positive and negative is welcome as it helps us improve our service to you, our patients and your community.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01257 442475
Raising a concern
If you have a concern about the care you have received or that of a loved one, we recommend that you should always contact us directly so we can try to resolve this for you. You can contact us and request to speak to Andrea Kershaw, our operations manager in the first instance. If you feel you are still not satisfied and would like to put your concerns down in writing please address this via email to andrea.kershaw@nhs.net.
However, if you feel this is not possible or you do not wish to do so then you can raise a concern by contacting the ICBs’ customer care team.
Email
lscicb-fw.patientexperience@nhs.net
Phone
0300 373 3550
(calls to these numbers will be recorded for training and monitoring purposes)
Alternatively, you can also contact the Care Quality Commission, the independent regulator for all adult health and care services in England. Visit Report a concern if you are a member of the public – Care Quality Commission (cqc.org.uk) to find out more.
Complaints
We make every effort to give the best service possible to all our patients.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint, please contact our operational manager who will deal with your concerns appropriately. View our full complaints procedure (PDF).